Refund policy
At Imperial Organic, your satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help.
1. Returns
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You may request a return within 7 days of receiving your order.
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To be eligible for a return:
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The item must be unused, unopened, and in its original packaging.
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The item must be in the same condition that you received it.
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Perishable items (e.g., seeds, husk, or food products) cannot be returned once opened for hygiene and safety reasons.
2. Refunds
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Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
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If approved:
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Refunds will be processed within 7 working days.
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The refund will be issued via bank transfer, JazzCash, EasyPaisa, or the original payment method (if applicable).
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Shipping charges are non-refundable.
3. Exchanges
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We replace items only if they are defective, damaged, or sent in error.
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If you need an exchange, contact us at: imperialfoods804@gmail.com or call +92 300 0785640 within 48 hours of receiving your order.
4. Damaged or Wrong Item
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If you receive a damaged or incorrect product, please email us photos of the item and your order number within 48 hours of delivery.
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We will arrange a free replacement or refund.
5. Contact Us
For any questions about our Return & Refund Policy, please contact:
📧 Email: imperialfoods804@gmail.com
📞 Phone: +92 300 0785640 / +92 300 1719604
